Policies

Shipping Policy

All package delivery times given by Dr. Greens or posted on our website are estimates only and based on information provided by vendor shippers. We do not guarantee any specific package delivery times.

Once the order leaves our shipping facility we are no longer in control of the delivery. Orders are shipped on the same day you receive your tracking information.

All orders are shipped discreetly. Package labels will read “Dr. Greens” and will not indicate what products are contained.

OUR VENDOR SHIPPER DOES NOT DELIVER EXPRESS PACKAGES ON WEEKENDS OR HOLIDAYS. Overnight shipping via vendor shipper is available for most areas in the lower 48 states. If you select overnight service on Friday before 4:30pm EST, your package will arrive on Monday. If Monday is a federal holiday, your package will arrive on the next business day. If you select overnight shipping and it is not available in your area, you will be contacted by our customer service department.

DELIVERY TIME DOES NOT INCLUDE ORDER DATE (after 4:30pm EST), WEEKENDS OR HOLIDAYS.

Dr. Greens is not responsible for package tardiness due to vendor shipper error, orders being placed after business hours and processed the next business day, incorrect shipping information, problems with credit card authorization or charging, or refusal of a person to accept delivery of the shipment.

If you chose express shipping options for your order and your order is not delivered within the expected timeframe, please reach out to Dr. Greens and we will review and attempt to remediate with FedEx.

All wholesale orders outside of the US will be shipped by select vendor shippers and are subject to import taxes, border fees, and additional shipping charges. We do not ship online retail orders internationally. See the link to “International” page.

Q: What are my shipping options?

Dr. Greens shipping options (via FedEx services):

FedEx Air Shipments:

One Rate Express Saver (3rd day air by 8:00pm)
Standard Overnight: (next day air by 8:00pm)
Priority Overnight: (next day air by 10:30am)

Q: What is your return policy?

Dr. Greens does not refund purchases, but we will exchange any unused expired Dr. Greens product for another Dr. Greens product of equal or lesser value. For details on making an exchanges, please see our Exchange Policy.

Q: How do I place an order?

You can place your order through our online ordering system. You can also call us toll-free at 800-721-1414 and speak with a Customer Service Representative. Our customer service department operates Monday – Friday, 8AM – 5PM EST.

Our Guarantee

Dr. Greens guarantees their products.
Agent- X and our other Dr. Greens synthetic urine branded products are used according to the directions, products will be effective in delivering on the intended use.
Send detailed explanation highlighting the dissatisfaction with the product, a copy of a state issued photo ID, product packaging or label along with instructions, and proof of purchase to:
Dr. Greens
3753 Howard Hughes Parkway
Paradise, Unit 200
Las Vegas, Nevada, 89169
Please allow 2 – 4 weeks for processing.

Exchange Policy

FOR OUR CUSTOMERS
Dr. Greens does not refund purchases, but we will exchange unused expired Dr. Greens product for another Dr. Greens product of equal or lesser value if it has not been expired for longer than one calendar year.
Send unused expired product in original packaging to:
Dr. Greens
3753 Howard Hughes Parkway
Paradise, Unit 200
Las Vegas, Nevada, 89169
Please allow 2 to 4 weeks for exchange to be processed and returned.
Please note: For Quick Fix®, consumer must return the entire, complete product package (including box and instructions) or exchanges will not be made. Because we are unable to ship Quick Fix® to UT, NJ or KY we cannot exchange the Quick Fix® products for customers within those states.
FOR OUR RETAILERS & WHOLESALERS
Dr. Greens will continue to exchange products that are under recall only for wholesale customers. We do not offer exchanges for expired product and we urge you to be diligent about the actual quantities you can sell to avoid overbuying stock that you will have to dispose of.

Return Check Policy

All returned checks are subject to a $50.00 Insufficient funds fee. Payment to cover check and fee must be paid with cashier’s check, money order, or credit card with authorization form. Returned checks could also revoke your privileges to write a check to Dr. Greens on future orders.

Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Dr. Greens. The collective work includes works that are licensed to Dr. Greens. Copyright 1996-2019, Dr. Greens ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Dr. Greens or purchasing Dr. Greens products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Dr. Greens or to purchase Dr. Greens products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Dr. Greens. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Dr. Greens used in the site are trademarks or registered trademarks of Dr. Greens

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Dr. Greens disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Dr. Greens does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Dr. Greens does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Dr. Greens shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Dr. Greens has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Dr. Greens product is mistakenly listed at an incorrect price, Dr. Greens reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Dr. Greens reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Dr. Greens shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Dr. Greens without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

Dr. Greens may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Dr. Greens.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of Ohio, U.S.A., without regard to choice, of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Dr. Greens’ products) shall be in the state or federal courts located in Hamilton County, Ohio. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Dr. Greens’) products) must be commenced within one (1) year after the claim or cause of action arises. Dr. Greens’ failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Dr. Greens may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Dr. Greens or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Dr. Greens does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Dr. Greens is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Dr. Greens reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Dr. Greens in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Dr. Greens, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

We do not sell, trade, or otherwise transfer your Personally Identifiable Information (PII) to any outside parties that are not absolutely instrumental in ensuring the best experience possible for you.

In an attempt to provide increased value to our visitors, Dr. Greens may link to sites operated by third parties. However, even if the third party is affiliated with Dr. Greens, Dr. Greens has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Dr. Greens. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Dr. Greens seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Orders outside of the United States

All orders outside of the US will be shipped by a vendor shipper or the United States Postal Service (USPS), and are subject to import taxes, border fees and additional shipping charges.