Shipping Policy


All package delivery times given by Dr. Greens™ or posted on our website are estimates only and based on information provided by vendor shippers. We do not guarantee any specific package delivery times.

Once the order leaves our shipping facility we are no longer in control of the delivery. Orders are shipped on the same day you receive your tracking information.

All orders are shipped discreetly. Package labels will read “Dr. Greens™” and will not indicate what products are contained.

OUR VENDOR SHIPPER DOES NOT DELIVER EXPRESS PACKAGES ON WEEKENDS OR HOLIDAYS. Overnight shipping via vendor shipper is available for most areas in the lower 48 states. If you select overnight service on Friday before 4:30 pm EST, your package will arrive on Monday. If Monday is a federal holiday, your package will arrive on the next business day. If you select overnight shipping and it is not available in your area, you will be contacted by our customer service department.


Dr. Greens™ is not responsible for package tardiness due to vendor shipper error, orders being placed after business hours and processed the next business day, incorrect shipping information, problems with credit card authorization or charging, or refusal of a person to accept delivery of the shipment.

If you chose express shipping options for your order and your order is not delivered within the expected timeframe, please reach out to Dr. Greens™ and we will review and attempt to remediate with FedEx.

All wholesale orders outside of the US will be shipped by select vendor shippers and are subject to import taxes, border fees, and additional shipping charges. We do not ship online retail orders internationally. See the link to the “International” page.

What are my shipping options?

Dr. Greens™’ shipping options (via FedEx services):

FedEx Air Shipments:

  • One Rate Express Saver (3rd day air by 8:00 pm)
  • Standard Overnight: (next day air by 8:00 pm)
  • Priority Overnight: (next day air by 10:30 am)

You can also get FREE SHIPPING on orders over $69 when you choose the express savor shipping option. Free shipping is not available for faster delivery options, only the standard shipping time frame.

What is your return policy?

Dr. Greens™ does not refund purchases, but we will exchange any unused expired Dr. Greens product for another Dr. Greens™ product of equal or lesser value. For details on making an exchange, please see our Exchange Policy.

How do I place an order?

You can place your order through our online ordering system. You can also call us toll-free at 800-721-1414 and speak with a Customer Service Representative. Our customer service department operates Monday – Friday, 8 AM – 5 PM EST.

Our Guarantee

Product Guarantee

Dr. Greens™ guarantees its products.
Agent- X and our other Dr. Greens™ synthetic urine branded products are used according to the directions, products will be effective in delivering on the intended use.
Send a detailed explanation highlighting the dissatisfaction with the product, a copy of a state-issued photo ID, product packaging or label along with instructions, and proof of purchase to:
Dr. Greens™
3753 Howard Hughes Parkway
Paradise, Unit 200
Las Vegas, Nevada, 89169
Please allow 2 – 4 weeks for processing.

Exchange Policy

For Our Customers

Dr. Greens™ does not refund purchases, but we will exchange unused expired Dr. Greens™ products for another Dr. Greens™ product of equal or lesser value if it has not expired for longer than one calendar year.
Send the unused expired products in original packaging to:
Dr. Greens™
3753 Howard Hughes Parkway
Paradise, Unit 200
Las Vegas, Nevada, 89169
Please allow 2 to 4 weeks for the exchange to be processed and returned.
Please note: For Quick Fix®, the consumer must return the entire, complete product package (including box and instructions) or exchanges will not be made. Because we are unable to ship Quick Fix® to UT, NJ, or KY we cannot exchange the Quick Fix® products for customers within those states.

For Our Retailers & Wholesalers

Dr. Greens™ will continue to exchange products that are under recall only for wholesale customers. We do not offer exchanges for expired products and we urge you to be diligent about the actual quantities you can sell to avoid overbuying stock that you will have to dispose of.

Return Check Policy

Insufficient Funds

All returned checks are subject to a $50.00 Insufficient funds fee. Payment to cover checks and fees must be paid with a cashier’s check, money order, or credit card with an authorization form. Returned checks could also revoke your privileges to write a check to Dr. Greens™ on future orders.

Terms & Conditions


All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this site.


The entire content included in this site, including but not limited to text, graphics, or code is copyrighted as a collective work under the United States and other copyright laws and is the property of Dr. Greens™. The collective work includes works that are licensed to Dr. Greens™. Copyright 1996-2019, Dr. Greens™ ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Dr. Greens™ or purchasing Dr. Greens™ products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your non-commercial use, or to place an order with Dr. Greens™ or to purchase Dr. Greens™ products. Any other use, including but not limited to the reproduction, distribution, display, or transmission of the content of this site is strictly prohibited unless authorized by Dr. Greens™. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks, and trade names of Dr. Greens™ used in the site are trademarks or registered trademarks of Dr. Greens™.

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible under applicable law, Dr. Greens™ disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Dr. Greens™ does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available is free of viruses or other harmful components. Dr. Greens™ does not make any warrantees or representations regarding the use of the materials on this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability, or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Dr. Greens™ shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Dr. Greens™ has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

If a Dr. Greens™ product is mistakenly listed at an incorrect price, Dr. Greens™ reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price. Dr. Greens™ reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Dr. Greens™ shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions apply to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Dr. Greens™ without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification, and Miscellaneous, shall survive any termination.


Dr. Greens™ may deliver notice to you using e-mail, a general notice on the site, or by other reliable methods to the address you have provided to Dr. Greens™.


Your use of this site shall be governed in all respects by the laws of the state of Ohio, U.S.A., without regard to choice, of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Dr. Greens™’ products) shall be in the state or federal courts located in Hamilton County, Ohio. Any cause of action or claim you may have concerning the site (including but not limited to the purchase of Dr. Greens™’) products) must be commenced within one (1) year after the claim or cause of action arises. Dr. Greens™’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Dr. Greens™ may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including Dr. Greens™ or other licensed employees, hosts, or representatives, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content that is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or organization.

Participation Disclaimer

Dr. Greens™ does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Dr. Greens™ is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any content or activities on the site. However, Dr. Greens™ reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Dr. Greens™ in its sole discretion.


You agree to indemnify, defend, and hold harmless Dr. Greens™, its officers, directors, employees, agents, licensors, and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

We do not sell, trade, or otherwise transfer your Personally Identifiable Information (PII) to any outside parties that are not instrumental in ensuring the best experience possible for you.

In an attempt to provide increased value to our visitors, Dr. Greens™ may link to sites operated by third parties. However, even if the third party is affiliated with Dr. Greens™, Dr. Greens™ has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Dr. Greens™. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Dr. Greens™ seeks to protect the integrity of its website and the links placed upon it and therefore requests any feedback on not only its site but for sites it links to as well (including if a specific link does not work).

Orders Outside of The United States

All orders outside of the US will be shipped by a vendor shipper or the United States Postal Service (USPS), and are subject to import taxes, border fees, and additional shipping charges.